PRIVACY POLICY

Last Updated: 1st December, 2025

Shiny Touch Cleaning Services Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Shiny Touch Cleaning Services Ltd
Email: info@shinytouchclean.co.uk
Phone: 07901 820483

We decide how your personal data is processed and for what purpose.

2. Personal Data We Collect

We may collect the following types of personal information:

Information You Provide Directly

  • Full name

  • Address

  • Email address

  • Phone number

  • Details about your property for the services requested

  • Payment information (if applicable)

Information Collected Automatically

  • IP address

  • Browser type and device information

  • Website usage data

  • Quote form submission details

3. How We Use Your Personal Data

We use your information to:

  • Provide you with cleaning services

  • Send quotes, confirmations, and scheduling updates

  • Communicate regarding your service

  • Issue invoices and process payments

  • Improve our operations and customer experience

  • Respond to enquiries

  • Send marketing communications only if you opt in

  • Comply with legal, accounting, and insurance requirements

We do not sell or share your data with third parties for advertising purposes.

4. Lawful Basis for Processing (UK GDPR)

We process your personal data under these lawful grounds:

  • Contract: To deliver the cleaning services you request

  • Legitimate Interests: To run our business efficiently and improve services

  • Consent: For marketing communications (you can withdraw at any time)

  • Legal Obligation: For tax, insurance, and regulatory compliance

5. Sharing Your Data

We may share your data only with:

  • Trusted service providers (e.g., scheduling systems, payment processors)

  • Professional advisers (e.g., accountants or insurers)

  • Regulatory authorities where legally required

All third parties are obligated to keep your data secure.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss or theft

  • Accidental deletion

  • Misuse

We retain your personal data only as long as necessary for service delivery, legal obligations, or legitimate business needs.

7. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate or incomplete data

  • Erase your data (right to be forgotten)

  • Restrict processing in certain circumstances

  • Object to processing based on legitimate interests

  • Data portability (request a copy in a usable format)

  • Withdraw consent for marketing at any time

To exercise your rights, contact: info@shinytouchclean.co.uk

8. Cookies

Our website may use cookies for functionality, analytics, and performance.
You can adjust your browser settings to refuse or control cookies.

9. Complaints

If you have concerns, please contact us first.

If unresolved, you may contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
https://ico.org.uk

10. Contact Us

Shiny Touch Cleaning Services Ltd
📧 info@shinytouchclean.co.uk
📞 07901 820483